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Privacy policy Last updated 31 March 2024 Gladiator GRC (referred to in this document as the platform, we, us or our) is bound by the Australian Privacy Principles (APPs) as contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we must manage your personal information and this policy sets out how we collect, use, disclose and otherwise manage personal information about you. Your privacy We are committed to protecting your privacy with your rights and needs in mind. Giving consent You are not obliged to disclose personal or sensitive information about yourself or your contact details when you visit our platform or website. By voluntarily providing us with any personal information, you consent to us using this information to assist you with your enquiry and to offer any of our services that may be relevant to you. Personal information we collect and method of collection The personal information that we collect and hold about you, depends on your interaction with us. Generally, we will collect, use and hold personal information for the purposes of: 1. Providing services to you or someone else you know or authorise; 2. Providing you with information about other services that we, our related entities and other organisations that we have affiliations with, offer that may be of interest to you; 3. Facilitating our internal business operations, including the fulfilment of any platform processing requirements; and 4. Analysing our services and customer needs with a view to developing new or improved services. User authentication We collect personal information about you during the user authentication stage to determine if we are able to provide you with platform or website access. We hold onto this information to ensure any future communication with you is relevant. We may monitor and record telephone calls for training and security purposes. User When you become a platform user, we collect all information necessary to process your platform data. Platform & Website We collect platform & website activity statistics such as number of visitors, pages visited, time and date of visit and where you accessed our platform & website from, so that we can make informed decisions relating to improving our platform & website security and service delivery. When you visit our platform & website a cookie is placed on your computer. The cookie does not contain personal information that can identify you, but may contain information about the page you visited on the platform or website. If you do not wish for this to occur, you can remove cookies from your computer, by following the standard procedures for your internet browser to do so. Third party disclosure We may disclose relevant information to third parties when outsourcing services, such as data storage, debt collection, bulk distribution and mailing, technology support services and obtaining expert help from consultants to improve our security and services. We have contractual agreements with our service providers to protect your information up to the same standards as if we stored the information ourselves and to prevent them from using the information we provide for any purposes other than our own. Disclosure of personal information to overseas entities There may be situations where we store personal information with vendors who have been contracted to provide customer support and technological solutions and/or where we consult overseas based experts. If these situations apply, we may be required to disclose relevant personal information to recipients outside Australia, To the best of our knowledge at this time, any such recipients would likely be located in the United Kingdom, European Union and South Africa. Required by law There are times when we will be required by law to disclose personal information we have about you, such as in the instance of an investigation into bankruptcy, counter-terrorism, fraud, taxation etc. Your information We take all reasonable steps to ensure that information we collect, use or disclose is accurate, complete, up-to-date and securely stored. We strive to protect your personal information from misuse, loss and unauthorised access; however we cannot guarantee security. You can access your personal information held by us by making a written request to our Privacy Officer. You can request access or correction to your personal information held by us by email to our Privacy Officer on privacy@gladiatorgrc.com. In some circumstances, we are permitted to deny your request for access, or limit the access we provide. Failure to provide information If the personal information you provide to us is incomplete or inaccurate, we may be unable to provide you, or someone else you know or authorise, with the services you, or they, are seeking. |
